Returns & Exchanges


COMMON QUESTIONS

I received an incorrect or defective item, what do I do? Please email our support team at support@cowsandcacti.com within 7 days of receiving your item and let us know your problem, we will make sure your issues are resolved. Please include your order number along with an explanation of your issue. We will replace any defective merchandise free of charge.


What if I need to make a return? We have a 30 day return policy for items on Cowsandcacti.com. Items must be returned in their original/unused condition, in the original packaging. We cannot accept returns on used items. The buyer is responsible for all return shipping costs. Once the unused item is returned, we will inspect the item's condition and issue a refund minus original shipping costs.


I made a mistake and need to cancel or change my order, what do I do? If you would like to cancel or change your order, please email our support team within 24 hours at support@cowsandcacti.com. We cannot modify or cancel orders once your item has been processed and shipped and we will refer you to our Return Policy in that situation.


Where is my order? Sometimes there are delays in the shipping process which could cause your order to be late. These are rare cases and do not happen often. If your order isn't delivered within 30 days of the original order date, we can offer you a full refund on your purchase.

 

RETURNS

If we receive your return at our warehouse within 30 days of delivery, we’ll credit your original form of payment. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To return your product, please email our support team: support@cowsandcacti.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email our team at support@cowsandcacti.com


FOR ALL OTHER INQUIRIES, PLEASE EMAIL OUR SUPPORT TEAM AT support@cowsandcacti.com.